bkok Terms and Conditions

1 Introduction and Acceptance

bkok (https://bkok.cam) is an online casino and betting platform operated for users in Bangladesh. By accessing this website and using our services, you fully agree to these terms and conditions. If you disagree with any part of these terms, please refrain from using our services.

This document forms a legal agreement between you and bkok. Reading the complete terms before using the services is mandatory. We reserve the right to change these terms and conditions at any time, and your continued use of the services after any changes take effect will be considered acceptance of the revised terms.

2 Age Verification and Eligibility

bkok services are available only to persons aged 21 or older. By registering an account, you confirm that:

• You are at least 21 years of age.
• Online gambling is not legally prohibited in your area of residence.
• You are operating only one account.
• You are not operating an account on behalf of another person or any organization.
• All information you have provided is true, accurate, and complete.

For age verification purposes, bkok may request a government-issued ID or other supporting documents at any time. We reserve the right to suspend withdrawals until verification is complete.

3 Account Registration and Management

Each individual may create only one bkok account. Operating multiple accounts will be considered bonus abuse and may result in all accounts being permanently closed.

• Providing a valid email address at the time of registration is mandatory.
• You are solely responsible for the security of your account.
• Keep your password confidential and do not share it with anyone.
• If you suspect any unauthorized access to your account, notify our support team immediately.
• Transferring or selling your account to a third party is strictly prohibited.

bkok reserves the right to suspend or close any account if evidence of terms violations, fraud, or unauthorized activity is found.

4 Deposits, Withdrawals and Payment Policy

All transactions on bkok are fully secure and encrypted. We support the following payment methods: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳100 (for each method).
• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: Processing is generally completed within 30 minutes to 3 hours.
• Withdrawal requests can only be made from verified accounts.
• It is preferred that the deposit method and the withdrawal method be the same.
• bkok does not charge any transaction fees, however your payment provider may apply their own fees.

Additional verification may be required for suspicious transactions. We are always vigilant in preventing money laundering and comply with all relevant regulations.

5 Bonuses and Promotional Offers

bkok offers various bonuses and promotional offers. Each offer has its own applicable terms. The general policies are as follows:

• Welcome Bonus: A bonus of up to 100% of the first deposit is provided, up to ৳5,000. A 20x wagering requirement applies to use this bonus.
• Bonus funds cannot be cashed out directly; withdrawal is only possible after the wagering requirements are met.
• Taking advantage of a single offer across multiple accounts is strictly prohibited.
• The same device, IP address, or household members cannot claim a bonus more than once.
• bkok reserves the right to modify or cancel any bonus or promotion.
• Slot games contribute 100% toward wagering calculations; separate terms may apply for other games.

6 VIP Program and Cashback

The bkok VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.7%.
• Platinum: Weekly cashback up to 1.0%.
• Diamond: Weekly cashback up to 1.2%.

You can advance to higher VIP tiers through regular play and activity on the platform. The cashback amount depends on the activity for the relevant week. Cashback is credited directly to your account and is usable under pre-defined conditions.

7 Fair Play and Prohibited Conduct

bkok is committed to ensuring a fair and safe environment for all players. The following conduct is strictly prohibited:

• Use of any bots, automated software, or third-party tools.
• Exploiting any error or bug in the game system for advantage.
• Threatening, harassing, or behaving indecently toward other players or staff.
• Attempting fraudulent payments or chargebacks.
• Claiming bonus benefits through multiple accounts.
• Attempting to interfere with the platform's security systems.

If any of the above violations are detected, the account will be immediately suspended or permanently closed and the associated funds may be forfeited.

8 Responsible Gaming

bkok treats responsible gambling as its highest priority. Gambling should be an entertainment activity and should never be the cause of financial problems.

• We provide users with the ability to set their own deposit limits.
• A temporary account break (self-exclusion) option is available.
• If you feel that gambling is getting out of control, please contact our 24/7 support team.
• Use of the service by minors (under 21 years of age) is strictly prohibited.

For more details on responsible gaming, visit our Responsible Gaming page.

9 Privacy and Data Protection

Protecting your personal information is very important to us. bkok uses SSL encryption and modern data protection methods. We never sell your information to third parties.

Please read our Privacy Policy for details on how we collect, use, and store data. By using our services, you also agree to the Privacy Policy.

10 Intellectual Property and Ownership

All content on the bkok website — logos, graphics, text, software, interfaces, and other materials — is owned by or licensed to bkok. No part of this content may be reproduced, distributed, or used elsewhere without prior written permission.

All content belonging to game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.) remains their own property.

11 Limitation of Liability

bkok is not responsible for losses caused by technical errors, server outages, internet connection issues, or third parties. Game outcomes are determined by a pre-certified random number generator (RNG) and no predetermined outcome can be guaranteed.

To the maximum extent permitted by applicable law, bkok's total liability for any period shall be limited to the actual amount you have deposited.

12 Dispute Resolution and Complaints Process

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email. We are committed to resolving all complaints as quickly and fairly as possible.

• An initial response will be provided within 72 hours of a complaint being submitted.
• Complex matters may take more time to investigate.
• There is an option to appeal against a final decision.
• In the event of any legal dispute, both parties will prioritize resolution through discussion.

13 Account Closure and Termination

You may request to close your account at any time by contacting our support team. Any valid balance can be withdrawn before the account is closed, subject to the terms being met.

bkok may unilaterally close an account for the following reasons:

• Serious or repeated violations of these terms.
• Evidence of fraud or illegal activity.
• Long-term inactive account (inactivity of more than 12 months).
• Due to legal or regulatory requirements.

14 Changes to Terms

bkok may change these terms and conditions at any time without notice. The revised terms will take effect as soon as they are published on the website. Continued use of the services will be considered acceptance of the revised terms.

For important changes, we will attempt to send a notification to your registered email. However, this is not an obligation on our part, so it is advised that you review this page regularly.

15 General Provisions and Contact

If any provision of these terms and conditions is found to be invalid or unenforceable, all remaining provisions will remain in full effect. This agreement reflects the complete understanding of both parties and replaces all prior discussions or agreements.

Contact us for any questions or clarifications:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available

Our support team is available seven days a week, twenty-four hours a day. Feel free to contact us with any issue.